By accessing our website https://www.leederhouse.com.au (Site), contacting us or making bookings you agree to and are bound by the following policies, terms and conditions:

Booking policies, terms and conditions

  • All prices are exclusive of GST unless indicated otherwise.
  • Coworking
    • Minimum booking period is a half day.
    • Payment is due on booking and/or due on invoice.
    • Cancellations are non-refundable. A credit will be issued for any cancellations made 24hrs or more in advance of booking date/time. Cancellations made less than 24hrs prior to the booking will not be issued a refund or credit.
  • Permanent Desk
    • Minimum booking period is one-month unless otherwise agreed in writing.
    • A signed booking form with a non-refundable payment of the first month is required to secure a permanent desk booking.
    • Payment for permanent desk bookings are to be paid the month in advance, and by the invoice due date indicated which is sent each month to a nominated email address.
    • Cancellations after any minimum booking period require one calendar months’ notice in writing.
  • Private office
    • Minimum booking period is one-month unless otherwise agreed in writing.
    • A signed booking form with a non-refundable payment of the first month is required to secure the private office booking.
    • Payment for private office bookings are to be paid the month in advance, and by the invoice due date indicated which is sent each month to a nominated email address.
    • Cancellations after any minimum booking period require one calendar months’ notice in writing.
  • Meeting room
    • Minimum booking period is one hour.
    • Payment is due on booking and/or due on invoice to confirm the booking.
    • Cancellations are non-refundable, however a credit will be issued for any cancellations made 24hrs or more in advance of the booking. Cancellations made less than 24hrs prior to booking will not be issued a refund or credit.
  • Car bay
    • Minimum booking period is one-month unless otherwise agreed in writing.
    • A signed booking form with a non-refundable payment of the first month is required to secure a car bay booking.
    • Payment for car bay bookings are to be paid the month in advance, and by the invoice due date indicated which is sent each month to a nominated email address.
    • Cancellations after any minimum booking period require one calendar months’ notice in writing.
  • Virtual office (address use)
    • Minimum booking period is 12-months.
    • A signed booking form with a non-refundable payment of the first month is required to secure a virtual office booking.
    • Payment for virtual office bookings are to be paid the month in advance, and by the invoice due date indicated which is sent each month to a nominated email address. Alternatively virtual office bookings can be paid in full (12-months) on invoice.
    • Cancellation after the minimum booking period requires one calendar months’ notice in writing.
  • Virtual reception (incoming call management)
    • Minimum booking period is 6-months.
    • A non-refundable setup fee applies.
    • A minimum charge per month applies, plus call charges (calculated on quantity of calls per month).
    • All time and charges will be invoiced at the start of the new month, for the previous months charges.
    • Cancellation after minimum booking period requires one calendar months notice in writing.
  • Virtual personal assistant (virtual administration and business support services)
    • Minimum booking period is 1-month.
    • A minimum charge of 2-hours per month applies.
    • A signed booking form with payment of $170+GST (non-refundable set up cost) is required to secure virtual admin services.
    • Time is recorded in 1-minute increments, and at the end of month the total is rounded up to the nearest half hour (30-minute increment).
    • An estimated monthly budget will be set and agreed on, based on the scope of work provided by the client.
    • In the event of the estimated budget being utilised before the end of the month, additional budget will be requested and pre-approved to strive for all works allocated for the month to be completed.
    • Expenses are not included in estimated monthly budgets. Any expenses or purchases made on the client’s behalf will be pre-approved by the client – and can be charged to the clients credit card with receipts always supplied, or if paid for by our business will be on-charged in full plus a 20% purchase fee as a separate line item on the monthly invoice.
    • All bookings and charges will be invoiced at the start of the month for the previous months charges.
    • Cancellation after minimum booking period requires one calendar months’ notice in writing.

Quotes

  • Quotes and services provided are in accordance with the defined booking and/or scope of works.
  • Pricing is subject to change should the extent of requested booking or services change.
  • Pricing is reviewed regularly and subject to change at any time.
  • Quotes/estimates are valid for up to 30 days unless otherwise stated.

Payments

  • Payment terms are strictly due on invoice unless otherwise stated on the invoice.
  • Credit card transaction fees of approximately 1.75%-2.2% apply and are set by merchants.
  • All invoices and client accounts are monitored by Active Credit Control and Debt Recovery. Any debt recovery costs are at the cost of the client.
  • Invoices not paid by the due date may attract a late fee of 10%.

PRIVACY POLICY

Who we are

Our website address is: https://leederhouse.com.au.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

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